Returns & Exchange Policy

Returns & Exchange Policy

At Nimetler, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer easy returns and exchanges to make sure you get what you love.

Return & Exchange Conditions

To be eligible for a return or exchange, please ensure the following:

  • Timeframe: You can request a return or exchange within 7 days of receiving your order.
  • Condition of Items: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Eligible Products: Returns and exchanges are only accepted for items that are unworn and undamaged. Please note that sale items or items purchased during special promotions are non-refundable and non-exchangeable.

Steps for Return or Exchange

  1. Contact Us
    Reach out to our customer service team to initiate a return or exchange. You can contact us via:

    Please provide your order number and reason for return/exchange.

  2. Return Authorization
    Our customer service team will review your request and provide you with instructions on how to proceed with the return or exchange.

  3. Shipping Back the Item
    After receiving authorization, please ship the product back to us. Return shipping charges are covered by the customer unless the item received is defective or incorrect. We recommend using a reliable courier service with tracking.

  4. Product Inspection
    Once we receive the returned item, our quality control team will inspect it. If the item meets our return conditions, we will proceed with your exchange or refund.

Refunds

  • Refund Method: Refunds will be issued in the form of store credit that you can use for future purchases. We do not offer cash refunds at this time.
  • Refund Processing: Once your return is approved, store credit will be issued within 5-7 business days.

Exchange Policy

If you'd like to exchange an item for a different size, color, or product, follow the steps above to request an exchange. Once the original item is returned and inspected, we’ll send out your replacement.

  • Availability: Exchanges are subject to product availability. If the item you want is not available, we will issue you store credit instead.

Defective or Incorrect Items

In the rare event that you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Need Assistance?

If you have any questions about our return or exchange process, feel free to get in touch:

We’re here to ensure that your shopping experience with Nimetler is smooth and hassle-free!